How to Get 80% of Your Support Team's Time Back

The Real Cost of Repetitive Work

When we talk about the "cost" of customer support, most people think about money. But there's a bigger cost: your team's time and sanity.

Think about what your support team actually does all day:

•Answering "what's your return policy?" for the 47th time this week

•Copy-pasting the same shipping information over and over

•Explaining password reset steps that are already in your FAQ

•Responding to questions that could be answered by reading the product page

This isn't meaningful work. It's busywork. And it's burning out your best people.

Where Your Team's Time Actually Goes

Let's break down a typical support workload:

Question Type	% of Volume	Requires Human?
FAQ-type questions	60%	No
Basic how-to questions	20%	No
Complex issues	15%	Yes
Angry/emotional customers	5%	Absolutely

80% of the work doesn't need a human. But right now, your humans are doing 100% of it.

What If AI Handled the Boring Stuff?

Here's what PopVia does:

Plan	Monthly Cost	Team Size
Scale	$249.75	4-10 members
Full Service	$1,349	Unlimited

For less than a nice dinner, you get an assistant that:

•Handles routine questions instantly, 24/7

•Never gets tired of answering the same thing

•Escalates complex issues to your actual team

•Gives your people hours back every single day

The Time Math

Before PopVia:

•Your team handles 100 tickets/day

•80 of them are routine FAQ questions

•Each takes 3-5 minutes to answer

•That's 4-6 hours of copy-paste work. Every. Single. Day.

After PopVia:

•AI handles those 80 routine questions instantly

•Your team handles 20 tickets that actually need them

•They spend time on problems worth solving

•Customers get instant answers instead of waiting

Result: Your team gets 80% of their day back for meaningful work.

What About the Conversations That Matter?

PopVia doesn't try to replace your team on complex issues. It handles the routine stuff and escalates everything else.

When a customer is:

•Frustrated and needs empathy

•Dealing with a unique situation

•Ready to buy but has questions

•Experiencing a real problem

...they get a real human. Your human. Who now has the time and energy to actually help them because they're not exhausted from answering "do you ship to Canada?" 50 times today.

A Real Example

Small e-commerce team (3 people):

Before PopVia:

•500 support messages/month

•Everyone answering the same questions

•Founders doing support at 11 PM

•No time for actual business growth

After PopVia:

•AI handles 400 routine inquiries

•Team handles 100 that actually matter

•Founders sleep normally

•Business has time to, you know, grow

What they got back: ~40 hours/month of meaningful work time

Getting Started in 10 Minutes

Step 1: Sign Up (2 minutes)

Create your account and choose your plan.

Step 2: Upload Your Knowledge (5 minutes)

Add your FAQs, product docs, policies—whatever customers usually ask about.

Step 3: Embed on Your Site (2 minutes)

Copy one line of code. Paste it. Done.

Step 4: Get Your Time Back (immediately)

Watch as routine questions get handled automatically while the real stuff comes to your team.

The ROI Is Immediate

•Day 1: AI assistant is live

•Week 1: 80% fewer routine tickets hitting your team

•Month 1: Your team remembers what it's like to do actual work

•Year 1: You can't imagine going back

Conclusion

This isn't about replacing people. It's about respecting their time.

Your team didn't sign up to be a human FAQ machine. They signed up to solve problems, help customers, and build something great. PopVia handles the repetitive stuff so they can actually do that.

The question isn't whether you can afford it. The question is how much longer you want your best people stuck on copy-paste duty.