Seed Round Open

Invest in the Future of
SMB Support

The first AI-native support automation platform built specifically for small and medium businesses.

The Constraint

Small Teams Are Drowning in Support

3–5
Agents max at ~$1M revenue
Broken
SLAs when volume spikes
70%
Time consumed by repetitive tickets

The Market

A Million Businesses Fit This Profile

~$1M revenue, lean operations

Underserved by enterprise tools

Too complex for low-end chat widgets

The Core Problem

Every new customer adds more inbound load

Teams need to scale without burnout

Institutional knowledge is fragmented

The Product

Support That Scales With Your Team

Knowledge Ingestion

Ingests documentation, FAQs, and policies

Source-Grounded Reasoning

Answers customers with accurate, cited responses

Smart Automation

Tags, summarizes, and escalates as needed

P

Why Now

AI Is Finally Good Enough for Customer Support

LLM Accuracy

Now at operational quality for production use

Economic Pressure

Businesses must scale lean in the 2025–2030 economy

Market Gap

No unified SMB-native support automation platform exists

The Ask

Seed Round

$500,000
for 10% equity

Capital Allocation

Engineering
80%
Distribution
20%
Get in Touch

investors@popvia.com